Frequently Asked Questions (FAQs)

At Rhino Outdoor Gear, we are committed to providing a smooth and transparent shopping experience. Below are answers to some of the most common questions from our UK customers.

1. About Our Handbags

Q: Are your handbags authentic designer bags?

No, we do not sell original designer handbags. Our handbags are high-quality inspired pieces that replicate luxury fashion trends at an affordable price.

Q: What materials are used in your handbags?

We use premium vegan leather, PU leather, and high-quality synthetic materials to ensure durability, elegance, and affordability.

Q: Do you sell real leather handbags?

No, all our handbags are made from vegan or PU leather to offer ethical and stylish alternatives.

2. Ordering & Payment

Q: How do I place an order?

Ordering is easy:

  1. Browse our collection and select your handbag.
  2. Click “Add to Cart” and proceed to checkout.
  3. Enter your shipping details and payment information.
  4. Confirm your order and receive a confirmation email.

Q: What payment methods do you accept?

We accept:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa

Q: Can I cancel or modify my order after placing it?

  • Before shipment: You can cancel or modify your order within 24 hours of placing it by contacting our support team.
  • After shipment: Once dispatched, the order cannot be modified, but you can return it after receiving it see our Return Policy.

3. Shipping & Delivery

Q: Where do you ship?

We currently only ship within the United Kingdom.

Q: How long does shipping take?

  • Processing Time: 1–2 business days
  • Delivery Time: 3–6 business days via standard shipping

Q: How can I track my order?

Once your order is shipped, you will receive a tracking number via email, which you can use to monitor your delivery.

4. Returns & Refunds

Q: Do you offer returns or refunds?

Yes! We have a 30-day return policy. If you’re not satisfied with your purchase, you can return it for a refund or exchange.

Q: How do I return an item?

  1. Email us at support@rhinooutdoorgear.com with your order number and reason for return.
  2. We will provide return instructions.
  3. Send the item back using a trackable shipping method.

Q: What if my bag arrives damaged or defective?

If your handbag arrives damaged, defective, or incorrect, please contact us within 48 hours with photos of the issue. We will arrange a replacement or refund.

5. Other Questions

Q: Do you offer wholesale or bulk orders?

Yes! If you’re interested in bulk orders, please email us at support@rhinooutdoorgear.com for special pricing.

Q: How can I contact customer support?

📧 Email: support@rhinooutdoorgear.com
📞 Phone: +44 7886 629897
🕒 Business Hours: Monday – Friday, 9 AM – 5 PM (UK Time)